Store Rules

1. General Provisions

1.1. These terms and conditions of purchase and sale of goods (hereinafter referred to as the “Rules”) establish the mutual rights and obligations of the person (hereinafter referred to as the “Buyer”) purchasing goods in the online store klimatosprendimai.lt, and the online store klimatosprendimai.lt owned by MB “Klimato sprendimai” (hereinafter referred to as the “Seller”), the conditions for purchasing and paying for goods, the procedure for delivery and return of goods, the liability of the parties, and other provisions related to the purchase and sale of goods in the online store klimatosprendimai.lt.

1.2. The right to purchase in the online store klimatosprendimai.lt is granted to:

1.2.1 Persons who have reached the age of majority and whose legal capacity is not restricted by court order;

1.2.2 Minors aged fourteen to eighteen, only with the consent of their parents or guardians, except in cases where they independently manage their income;

1.2.3 Legal entities;

1.2.4. Authorized representatives of all the above-mentioned persons.

1.3. By purchasing goods in the online store, the Buyer agrees to the application of these Rules and confirms that they have the right to purchase in the klimatosprendimai.lt online store.

1.4. The Seller reserves the right to change, amend, or supplement the Rules at any time, taking into account the requirements set by legal acts. Each time the Buyer makes a purchase in the online store, they will have to agree to these Rules anew.

1.5. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a shopping cart in the online store, provided delivery details, selected a payment method, and familiarized themselves with these Rules, clicks the “Order” button, and is valid until the complete fulfillment of obligations under this agreement. If the Buyer does not agree with all or part of the Rules, they must not place an order.

1.6. Each agreement concluded between the Buyer and the Seller is stored in the Seller’s database.

Protection of Personal Data

2.1. The Buyer can order goods in the online store in two ways:

2.1.1 By registering in this online store, entering their registration name and password;

2.1.2 Without registering in this online store.

2.2. When registering or ordering goods in the online store, the Buyer must provide the following data: name, surname, email address, phone number, delivery address, password, and consent to newsletter subscription.

2.3. By confirming these Rules, the Buyer agrees that their personal data will be processed for the purposes of selling goods and services in the online store, Seller’s activity analysis, and direct marketing, and agrees that their personal data – name, surname, delivery address, phone number, and email address – will be disclosed to the Seller’s partners providing delivery or other services related to the proper execution of the Buyer’s order.

2.4. By agreeing that their personal data will be processed for the purpose of selling goods and services in the Seller’s online store, the Buyer also agrees that informational messages necessary for order fulfillment will be sent to their specified email address and phone number.

2.5. The Buyer, who does not wish their email address and/or phone number to be processed for direct marketing purposes, must inform the Seller by email.

2.6. The Seller confirms that the personal data provided by the Buyer will be processed only for the purposes of selling goods and services in the online store klimatosprendimai.lt, Seller’s activity analysis, and direct marketing. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing delivery or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure established by the legal acts of the Republic of Lithuania.

2.7. In order to provide the Buyer with full online store services, the Seller records information – cookies – on the Buyer’s computer (device). The recorded information is used by the Seller to recognize the Buyer as a previous visitor of the online store, to save information about purchases added to the Buyer’s shopping cart, and to collect website traffic statistics. The Buyer has the opportunity to review what information the Seller records and can delete part or all of the records. The Buyer also has the right to disagree with the recording and use of information on their computer (device), but in this case, certain functions of the online store may be unavailable. By agreeing to the Rules, the Buyer agrees that information will be recorded on their computer (device). This consent can be withdrawn at any time by changing the settings of the internet browser or contacting the Seller.

3. Buyer’s Rights

3.1. The Buyer has the right to purchase goods in accordance with these Rules and other information sections of the Seller’s online store.

3.2. The Buyer has the right to withdraw from the purchase and sale agreement concluded in the online store with the Seller by notifying the Seller in writing within 14 working days from the day of delivery of the goods, except for the agreement on:

3.2.1 Sale of gift vouchers;

3.2.2 Goods that were manufactured according to the Buyer’s individual order or are clearly tailored to them, or which, due to their nature, cannot be returned after delivery to the Buyer due to the loss of commercial properties, are perishable or have a short expiration date.

3.3. The Buyer has the right to withdraw from the purchase and sale agreement with the Seller only if the goods are of good quality, have not been damaged, and their appearance has not fundamentally changed.

3.4. In the event that the Buyer purchases a set of goods in the online store and wishes to withdraw from the purchase and sale agreement for a specific item(s) in accordance with the procedure provided in the Rules, they must return the entire set of goods to the Seller, i.e., the Buyer can exercise the right provided in the Rules only for all items in the set. If at least one of the items in the set does not meet the requirements specified in the Rules, the Seller has the right to refuse to accept the returned set of goods.

4. Buyer’s Obligations

4.1. The Buyer must pay for the goods and their delivery price, as well as other payments (if specified when concluding the agreement) and accept the ordered goods. The Buyer pays for the goods using online banking, payment intermediaries, or by making a payment from any bank to the Seller’s account or in cash.

4.2. If the data provided in the registration form of the registered Buyer changes, they must immediately, i.e., no later than 2 business days before the order delivery date, update them by notifying the Seller by email.

4.3. By using the online store, the Buyer undertakes to comply with these Rules, other conditions clearly specified in the online store, and not to violate the legal acts of the Republic of Lithuania.

5. Seller’s Rights

5.1. If the Buyer attempts to harm the operation or stable functioning of the online store or violates their obligations, the Seller may, without prior notice, restrict, suspend, or terminate their ability to use the online store and is not responsible for any related losses of the Buyer.

5.2. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer does not pay for the goods within 3 working days from the order submission.

5.3. When the Buyer chooses to pay in cash upon delivery, the Seller, in case of uncertainties regarding the information provided in the order, contacts the Buyer using the phone number or email specified in the order. The delivery term of the goods in this case starts from the day of contact with the Buyer. The Seller has the right to cancel the Buyer’s order without prior notice if the Seller fails to contact the Buyer within 1 working day.

5.4. The Seller has the right to unilaterally change these Rules by publishing the amended Rules on the online store website. The changes take effect from the moment of publication for all transactions concluded after the publication.

5.5. The Seller has the right to temporarily or indefinitely discontinue the operation of the online store without separate notice and is not responsible for any related losses of the Buyer.

5.6. The Seller has other rights provided in the Rules and the legal acts of the Republic of Lithuania.

6. Seller’s Obligations

6.1. The Seller undertakes to make efforts to enable the Buyer to properly use the services provided by the online store. The Seller does not guarantee that the online store will operate without interruption or that data transmission will be error-free. The Seller is not responsible for any losses of the Buyer related to the operation disruptions of the online store and/or data transmission errors.

6.2. In the event of important circumstances preventing the Seller from delivering the ordered goods to the Buyer, the Seller undertakes to offer a similar product, and if the Buyer refuses to accept the product analog, to refund the money paid by the Buyer within 10 working days. In this case, the Seller is released from liability for non-delivery of goods.

6.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by them in accordance with the procedure established in the Rules.

6.4. If the Buyer exercises the right provided in the Rules and the specified conditions are met, the Seller undertakes to refund the money paid by the Buyer within 10 working days from the day of receipt of the returned goods.

7. Prices and Payments for Goods

7.1. The prices of goods in the online store and in the formed order are indicated in euros including VAT.

7.2. The indicated prices are valid when ordering goods in the online store klimatosprendimai.lt.

7.3. The Buyer pays for the goods in one of the following ways:

7.3.1 Payment by bank transfer – this is an advance payment when the Buyer, according to the order confirmation and using online banking or payment intermediaries or by visiting the nearest bank branch, transfers money to the bank account of MB “Klimato sprendimai”.

7.4. By paying in the specified payment methods, the Buyer undertakes to pay immediately. In these cases, according to the Seller’s right specified in the Rules, the parcel is formed and the delivery term of the goods starts only after receiving the payment for the goods.

7.5. By confirming the Rules, the Buyer agrees that the purchase documents – VAT invoices, which are also the warranty vouchers for the goods, will be provided to them electronically to the email address specified in the Buyer’s registration form. The invoices indicate the selected goods, their quantity, discounts provided, the final price of the goods, including all payments, delivery charges, and other data that must be provided according to accounting regulations.

7.6. The Buyer and the Seller agree that if the Buyer submits an order for goods and the Seller confirms it, the price of the goods may change, taking into account objective indicators affecting the price of the goods, such as an increase in the cost of goods, a technical error in the information systems, additional costs related to the sale of the goods to the Buyer. If the Buyer does not agree to purchase the goods at the new price, either Party, by notifying the other Party, has the right to terminate the purchase and sale agreement. The Parties agree that losses related to the termination of the purchase and sale agreement in the manner specified in this point are not compensated.

8. Prices and Payments for Goods

8.1. When placing an order, the Buyer who chooses the delivery service undertakes to specify the exact delivery location of the goods.

8.2. The Buyer undertakes to accept the goods themselves. If the Buyer cannot accept the goods themselves and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of goods to the wrong subject.

8.3. The goods are delivered by the Seller or an authorized representative of the Seller (courier).

8.4. The Seller delivers the goods to the Buyer according to the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller’s warehouse does not have the required goods, and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to immediately contact the Buyer and agree on the delivery conditions of the goods.

8.5. In all cases, the Seller is released from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Seller’s control. 8.6. The Buyer must immediately inform the Seller if the shipment is delivered in a damaged or otherwise defective package, if unordered goods or an incorrect quantity of goods are delivered, or if the product set is incomplete.

8.7. In all cases, if the Buyer notices package damage during delivery, they must note the damage in the delivery document provided by the courier or draw up a separate report on these damages. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is released from liability to the Buyer for damages related to package damage that the Buyer did not note in the courier’s delivery document.

8.8. The delivery term of the goods is indicated in the logo format on the product card, in the upper left corner. General delivery information is provided in the “Delivery Information” section of each product description.

9. Collection of Goods

9.1. Collection of goods at the Seller’s specified collection point:

9.1.1 The Buyer can collect the goods free of charge from the Seller’s collection point.

9.1.2 The Buyer must collect the ordered goods no later than 14 days from the day the Seller sends the informational message to the Buyer that the order is ready. The Buyer, who cannot or is late in collecting the ordered goods, must notify the Seller in writing. If the goods are not collected within the specified period, the Buyer must pay the Seller a storage fee, which is calculated as follows: 1% of the order value multiplied by the number of days the order is delayed in being collected.

9.1.3 The Seller allocates the shortest possible time for order preparation, but no longer than 3 working days, except in cases where the Buyer is warned about a longer order preparation time.

9.1.4 Only the person who placed the order or the person specified at the time of order submission can collect the goods.

9.2. When collecting goods, it is necessary to have and present a valid identity document (identity card, passport, or new type of driver’s license) to the Seller’s representative.

9.3. The Seller provides the goods to the Buyer according to the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller’s warehouse does not have the required goods, and the Buyer is informed about the shortage of their ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such cases, the Seller undertakes to immediately contact the Buyer and agree on the delivery conditions of the goods.

9.4. In all cases, the Seller is released from liability for violation of the delivery terms of the goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.

9.5. During the collection of goods, the Buyer must check the condition, quantity, quality, and assortment of the goods together with the Seller’s representative:

9.5.1 If discrepancies in the quantity and/or quality and/or assortment of goods are found, the Buyer must notify the Seller’s representative of the discrepancies before accepting the goods.

9.5.2 If the Buyer accepts the goods and does not make any comments to the Seller’s representative regarding discrepancies in the quantity and/or quality and/or assortment of goods, it is considered that the goods were issued in good quality, the quantity and assortment of goods comply with the terms of the purchase and sale agreement, and additional services were properly performed.

9.6. If the goods will be collected by someone other than the Buyer, the Buyer must specify the details of the person who will accept the goods when filling out the order delivery information.

10. Product Guarantees

10.1. The properties of each sold product are generally indicated in the product description next to each product. The Seller is not responsible for the fact that the goods in the online store may not match the actual size, shape, and other parameters of the goods due to the peculiarities of the Buyer’s display.

10.2. The product photos in the online store are intended to depict the shape of the goods and provide the Buyer with a general understanding of the product. However, the color or shades of the products may differ from those shown in the photos. The dimensions of the products may also differ or have certain deviations. To find out the exact specifications of the products, the Buyer should contact the Seller using the specified contacts.

10.3. The Seller provides a quality guarantee for certain types of goods for a certain period, the specific term and other conditions of which are indicated in the product descriptions.

10.4. In cases where the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts applies.

10.5. The Seller does not provide warranty maintenance services for goods, directing the Buyer to the warranty service center in each specific case.

10.6. For more detailed information related to the warranty conditions of goods, the Buyer can contact the Seller using the contacts specified in the online store.

10.7. In cases where the use of the product requires an installation service, and the Buyer at their discretion does not contact the Seller for the installation services or refuses the installation services offered by the Seller and organizes the installation work of the product independently, the Seller has the right not to apply the quality guarantee of the goods.

11. Return and Exchange of Goods

11.1. Returns and exchanges of goods are carried out in accordance with the Rules and the Order of the Minister of Economy of the Republic of Lithuania No. 258 of August 17, 2001, “On the Approval of the Rules for the Sale of Goods and Provision of Services When Contracts Are Concluded Using Means of Communication” and the Order of the Minister of Economy of the Republic of Lithuania No. 217 of June 29, 2001, “On the Approval of the Rules for the Return and Exchange of Goods.”

11.2. Returned goods must be in their original, orderly, and undamaged packaging. When returning a product, it is necessary to provide the original invoice confirming the purchase and a completed return document. To return the product(s), the Buyer must fill out the goods return document, which the Seller provides to the Buyer upon request. The Buyer can order this document via email from the Seller.

11.3. The returned product must be in the same configuration as received by the Buyer. If the item is not assembled and properly packaged, the Seller has the right to refuse to accept the returned item.

11.4. Returned goods will not be accepted if they have been used and/or damaged and/or have lost their commercial appearance (changes in the appearance of the product or its packaging necessary to inspect the product are not considered significant changes in the product’s appearance).

11.5. The Buyer can deliver the returned goods themselves to the address specified by the Seller during business days and hours, or send them using a courier service of their choice. The Buyer bears the costs of returning the goods.

11.6. Refunds for returned goods are always made by bank transfer and only to the payer’s bank account.

11.7. If the delivered product does not meet quality requirements or the Buyer dislikes the form, size, color, model, or completeness of the purchased product (except for products specified by law that the Buyer has no right to exchange (return) due to disliking the form, size, color, model, or completeness), the Buyer must contact the Seller or, depending on the case, the authorized service of the product manufacturer. A product that the Buyer dislikes due to its form, size, color, model, or completeness can be exchanged (returned) only if no more than 14 days have passed since the day of sale. Regardless of the size and weight of the product, the Buyer transports the product of unsuitable quality and/or the product that the Buyer dislikes due to its form, size, color, model, or completeness, which the Buyer exchanges (returns), for quality assessment, repair, or return.

11.8. The Seller has the right to refuse to accept the Buyer’s returned goods if the Buyer does not comply with the goods return procedure established in the Rules.

12. Liability

12.1. The Buyer is fully responsible for the accuracy of the personal data provided. If the Buyer does not provide accurate personal data, the Seller is not responsible for the consequences arising from this and acquires the right to demand compensation for direct losses incurred from the Buyer.

12.2. The Buyer is responsible for actions taken using this online store.

12.3. The Buyer must keep their login data for the online store confidential and ensure that the data is known only to them and used only by them, not transferring or otherwise allowing others to access or use the provided data. If there is suspicion that another person may have learned the login data, the Buyer must immediately notify the Seller, as well as immediately inform the Seller about any breach or disclosure of the online store login data. All actions taken using the Buyer’s identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions. The registered Buyer is responsible for transferring their login data to third parties. If a third party uses the services provided by the Seller by logging into the online store using the Buyer’s login data, the Seller considers this person to be the Buyer.

12.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their obligations, did not familiarize themselves with these Rules, even though such an opportunity was provided.

12.5. If there are links to websites of other companies, institutions, organizations, or individuals on the Seller’s online store, the Seller is not responsible for the information or activities carried out there, does not maintain, control, or represent those companies and individuals. The Seller is not responsible for the information provided on other companies’ websites, even if the Buyer accesses these websites through links on the Seller’s online store.

12.6. The Seller is not responsible for the proper fulfillment of obligations by the Buyer’s and Seller’s partners whose services the Buyer orders.

12.7. For breach of the purchase and sale agreement concluded using the online store, the parties are liable in accordance with the laws of the Republic of Lithuania.

12.8. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their obligations, did not familiarize themselves with these Rules, even though such an opportunity was provided.

12.9. If the Buyer unjustifiably refuses to accept the goods or part of them at the time of delivery, the Buyer must cover all transportation costs specified by the Seller, and if the goods were manufactured or delivered according to a special order by the Buyer, the Buyer must pay the price specified by the Seller for the goods.

12.10. In the event of damage, the responsible party compensates the other party for direct losses incurred due to their fault.

13. Marketing Measures Applied by the Seller

13.1. The Seller may, at their discretion, initiate various promotions in the online store.

13.2. The Seller has the right to unilaterally, without separate notice, change the terms of promotions or cancel them. Any changes or cancellations of promotion terms are valid only going forward, i.e., from the moment they are made.

13.3. No warranty applies to products or goods won or received from the Seller during promotions or lotteries. These products or goods cannot be cashed or exchanged for other products or goods.

14. Information Exchange

14.1. The Seller sends all notifications to the email address or phone number provided in the Buyer’s registration form.

14.2. The Buyer sends all notifications and questions using the contact methods or contact form specified on the Seller’s online store.

14.3. In cases where the Rules stipulate that the Buyer must contact the Seller immediately, the Buyer calls the phone number specified on the online store.

15. Final Provisions

15.1. The Buyer and the Seller agree that all information provided on the Seller’s online store—including, but not limited to, these Rules, information about the Seller, offered goods and services and their characteristics, the Buyer’s rights to withdraw from the purchase and sale agreement, the Seller’s provided product maintenance services, and warranty conditions—is considered to be provided to the Buyer in writing.

15.2. These rules are drawn up in accordance with the laws of the Republic of Lithuania.

15.3. All disputes arising from or related to the purchase and sale agreement between the Buyer and the Seller are resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the laws of the Republic of Lithuania.

16. Payment

16.1 You can pay in the online store klimatosprendimai.lt using the following methods: Bank transfer according to the provided proforma invoice; Using online banking and payment intermediary services during order processing; The details of the company MB “Klimato sprendimai” managing the online store klimatosprendimai.lt required for payment by bank transfer:

Recipient: MB “Klimato sprendimai”:
Account number: LT467044060008224288 Bank:
SEB Company code: 304842792 Payment purpose: (indicate the received order number)